Canterbury of New Zealand - e-commerce Terms and Conditions

If you are having difficulty with our site, please Contact us and we shall do our best to assist.

Shopping with us

We are offering a sub-set of our products for direct purchase over the Internet.

Making a purchase could not be easier: just browse our website. Once you have found the product that you wish to order, click on the product, when appropriate select the colour from the dropdown list and size from the drop down list, and add it to your kit bag by clicking "add to my kit bag". At that point, you can modify your order, continue shopping or proceed with checkout.

If you decide to checkout, you will then be redirected to the payment gateway and asked to provide your credit card details.

Once we receive clearance from your bank, we will pick your order and prepare it for shipping according to your preferences.

At that point, we will proceed with debiting your account, and if the operation is successful, we shall send your order.

From this web site, it is not possible to order goods to be delivered to the US. Customers in the United States should access the e-commerce pages in the USA section of the canterburyNZ.com website, on www.CanterburyNZusa.com

Products availability

Those products shown on our website are available for purchase. We may display product and take back orders from our customers, however this will be displayed during the chackout process.

Should you wish to consult the full list of our products, please refer to our retailers or stockists locator.

Purchasing & Payment

We accept all major credit & debit cards for payment.

Prices are quoted in British Pounds (GBP). If your card/account is in another currency, your credit/debit card company will convert the transaction from that currency to British Pounds.

See your credit/debit card company for transaction and exchange rates.

Once you have placed your order, we will send you an email confirming acceptance of your order.

Payment is not taken until we have confirmed that the goods ordered are in stock, have been allocated to your order and are ready to ship. Once payment has been taken, we will send you an email confirming the transaction, with shipping details as appropriate.

The goods remain our property until payment has been made in full.

If the item is not available in spite of acceptance of your order, we will cancel the order and inform you without delay.

Tax Charges

All prices include value-added tax at the legally applicable rate.

Credit card transactions and security

Transactions are executed on behalf of Canterbury of New Zealand by SECPay. SECPay is the UK's largest independently owned processor of secure, real-time, online credit and debit card transactions, specialising in the provision of payment services for merchants on the Internet and through Call Centres. SECPay handles the capture, authorisation and settlement of credit and debit card payments and all the associated electronic and physical security required. Further details can be found on www.secpay.com.

When you shop with a merchant using SECPay, you can be assured that your card details are securely encrypted during transport over the Internet so no one can access your card information. The card details are only transported to a Bank to authorise your purchase.

Shipping

Shipping costs depend on destination, level of service requested and weight & number of items shipped. We offer two levels of service:

DHL

  • This carrier is available for all items, whatever the weight, size or number of items.
  • Home Delivery service to: Mainland UK, Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man and Scottish Islands. Transit times: up to 2 days
  • Priority service to: the rest of the world. Transit times:
    • Up to 6 days to Belgium, Republic of Ireland, Luxemburg, Netherlands, France, Germany, Austria, Italy, Portugal, Spain, Switzerland, Denmark, Finland, Norway, Sweden, Czech Republic, Hungary & Poland
    • Up to 9 days to the rest of the world
    • Tracking available

Tariffs (excluding VAT):

  • DHL Special Delivery £5.95
  • DHL European Standard Delivery £10.95

Guarantee

All of our products come with a 14 days from date of receipt guarantee providing that they are returned unused, in original packaging and in a resalable condition.

Return Instructions

Change of mind

If you have changed your mind and don't want the items anymore, you have 14 days from the date of receipt to return the items. You must:

  1. Getting in touch
  2. Send us the items in their original condition (unused, in original packaging and in a resalable condition) @ address below, using a recordedi delivery service of your choice, at your own expense
  3. Provide us with the carrier name and the consignment number
  4. Tell us whether you want a refund or a replacement

Items returned will be checked at the warehouse and refund/exchange will only be granted if the above conditions are met.

A refund will only be for the value of the goods, excluding initial transport costs.

An exchange might require additional payment or may generate a refund of part of the initial debit depending on whether the exchanged item is more expensive or cheaper than the initial one. Transport costs remain due.

Faulty goods

In the unlikely event of receiving faulty goods, you have 14 days from the date of receipt to contact us. You will have to:

  1. Send us the items in the condition you received them @ address below, using a recordedi delivery service of your choice
  2. Provide us with the carrier name, the consignment number and the receipt for the cost of shipping
  3. Tell us whether you want a refund or a replacement

Faulty items will be checked at the warehouse and refund/exchange will only be granted if the item is deemed to be faulty due to a manufacturing fault.

A refund will be for the value of the goods, including initial and return transport costs.

An exchange might require additional payment or may generate a refund of part of the initial debit depending on whether the exchanged item is more expensive or cheaper than the initial one. Cost for returning the good and sending the replacement will be at Canterbury of New Zealand's expense.

Damaged goods

If the items received are damaged, please contact our customer service by email or phone within 14 days of receipt. You will have to:

  1. Send us the items in the condition you received them @ address below, using a recordedi delivery service of your choice
  2. Provide us with the carrier name, the consignment number and the receipt for the cost of shipping

Damaged goods will be checked at the warehouse, and we will then proceed with the replacement of the good, like for like (same item, same size and same colour).

Return transport costs will be reimbursed on presentation of a receiptii.

Wrong goods

If you believe you have been sent an incorrect item, please contact us by email or phone to explain the situation. If it appears that you have been sent an incorrect item, you will have to:

  1. Send back the item to us @ address below, using a recordedi delivery service of your choice
  2. Provide us with the carrier name, the consignment number and the receipt for the cost of shipping

Upon receipt of the item at our warehouse, we will send you the item you initially ordered. Return transportation costs will be reimbursed on presentation of a receiptii.

Address for returning goods

All goods must be returned to the following address:

CCC e-commerce, c/o MAM Processing
Lodge Road, Sandbach
Cheshire CW11 3HP

YOUR STATUTORY RIGHTS ARE NOT AFFECTED

Privacy and data policy

Canterbury Cookie Policy

Canterbury takes your privacy seriously. Please read the following to learn more about our cookie policy.

Information Collection and Use

Canterbury collects personal identifying information when you visit Canterbury pages, and when you download some information from this website.

Canterbury also automatically receives and records information on our server logs from your browser including your IP address, Canterbury cookie information and the page you requested.

Canterbury uses information for four general purposes: to customise the content we send you from time to time, to contact you about certain products and services, to tell you about new products, and for customer feedback.

Information Sharing and Disclosure

Canterbury will not sell or rent your personally identifiable information to anyone.

Canterbury may send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information;
  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work in partnership with Canterbury to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us).

Canterbury may transfer information about you if Canterbury acquires, or is acquired by or merged with, another company. In this event, Canterbury will notify you before any information about you is transferred and becomes subject to a different privacy policy.

Cookies

Canterbury may set and access Canterbury cookies on your computer.

Canterbury uses web beacons to access our cookies within our web site, to track your activities in connection with Canterbury products and services. A cookie is a small amount of data that often includes an anonymous unique identifier, which is sent to your browser from a web site's computers and stored on your computer's hard drive. Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Canterbury's Practices Regarding Cookies

Canterbury uses its own cookies for a number of purposes, including to:

  • Keep track of preferences you indicate while you are using the Canterbury website
  • Ensure that the content we send you from time to time corresponds to your preferences.
  • Estimate and analyse our total audience size and traffic
  • Conduct research to improve Canterbury's content and services.

Your Preferences

Canterbury gives you the ability to edit your Canterbury preferences when we send you information by email, including whether you want Canterbury to contact you about new and existing products and services, and for customer feedback.

Changes to this Privacy Policy

Canterbury may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Canterbury of New Zealand will not disclose your details to third parties, unless you have authorised us to doing so. Cookies are used on this website, but only to keep track of the contents of your shopping basket once you have selected an item.

All personal data are always treated in the strictest confidence. We use your personal data in the first instance to enable us to process your order with maximum efficiency, for the delivery of goods and to provide our services, as well as to process your payments. For this purpose we shall pass on your data to authorized service-providers and, where appropriate, to affiliated companies. For payment your credit/debit-card information is not stored on our server, but on a server operated by SECPay in UK. See related section above. We shall also pass them on to commercial information services for the purposes of credit testing and monitoring your credit-worthiness.

Address data obtained in the course of order processing are used by us and, where appropriate, by our affiliated companies for advertising and market research purposes. You can at any time prevent the data from being used for advertising and market research purposes by accessing your profile and de-selecting the appropriate boxes accordingly or alternatively by sending a message to online@CanterburyNZ.co.uk.

Please give us your e-mail address so that we can contact you quickly and easily. Naturally we shall only use it for advertising and market research purposes if you have expressly consented to such use. You can revoke that consent at any time by deselecting the appropriate option in your personal data.

Contact us

e-commerce shop related requests
CCC e-commerce Customer Services
Email: here, or drop our support team an email Contact Us

Address: CCC e-commerce, c/o MAM Processing
Lodge Road, Sandbach
Cheshire CW11 3HP

Phone Number: +44 (0) 0161 947 7312

Any other requests
Email: here, or drop our support team an email Support


i This means that if your parcel is lost in the Post, you will be able to claim the value of the item from the carrier. Canterbury will not accept responsibility if the parcel is lost or damaged on return. The item is your responsibility until it reaches us.

ii We will refund the cost for returning goods only up to 10% above Royal Mail standard service for items of less than 400g, and at DHL rate for heavier parcels (see Shipping section above for reimbursement base). Refund will only be done on production of receipt.